FAQ
13 articles
How is pricing handled for import orders in GST Pro?If you have orders imported from WooCommerce or other platforms and are unable to find a plan that matches your monthly order volume, please contact…Apr 13, 2026Can I increase the order limit on the Free Plan?No, the Free Plan lets you print only the first 50 orders each month. To process more orders, you would need to upgrade to a paid plan.Apr 13, 2026What is an HS code and why is it important?An HS (Harmonized System) code is used to classify products for taxation and shipping purposes. It helps ensure correct GST calculation and smooth…Apr 13, 2026Will syncing overwrite existing HS codes in GST Pro?Yes, if an HS code is available in Shopify, it will replace the existing HS code in GST Pro for that product.Apr 13, 2026What happens if a product does not have an HS code in Shopify?If no HS code is present in Shopify, GST Pro will not update or change the existing value for that product.Apr 13, 2026Is this HS codes sync automatic or manual?This is a manual action . You need to trigger the sync from the More Actions option in the Products page.Apr 13, 2026Can I undo the HS code sync?No, the sync cannot be undone. If needed, you will have to manually update the HS codes again.Apr 13, 2026What are Conditional GST Slabs?Conditional GST slabs allow you to apply different GST rates based on conditions like product price instead of using a fixed GST rate.Apr 13, 2026Is it mandatory to fill both minimum and maximum values?Yes, it is recommended to define proper ranges to ensure, accurate GST calculationApr 13, 2026What are the available email automation options?You can choose from: Add Link to Shopify Email Automation using SMTP Send via GST ProApr 13, 2026Can I use my own email ID to send emails?Yes, you can use your own email ID by configuring SMTP settings (available from the Startup plan onwards).Apr 13, 2026Can Shopify Flow be used to send invoices to my own email ID?Yes. You can create a custom workflow using Shopify Flow to send invoices to an internal email ID. The default automation (Send via GST Pro or SMTP)…Apr 17, 2026Can I change the sender email to a constant email (my email) when sending invoices?No, both GST Pro’s “ Send via GST Pro ” and SMTP email options cannot be configured to change the sender email to a custom internal email. The system…Apr 17, 2026
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